1. Who We Are
This Privacy Policy applies to the website located at https://www.csong.ai and to related services operated under the Csong.ai, Csong, and Csong AI names. In this Privacy Policy, "Csong.ai," "Csong," "Csong AI," "we," "us," and "our" refer to the operator of the platform and related services.
2. Information We Collect
2.1 Information You Provide Directly
We may collect information you provide directly when you create an account, subscribe, contact us, use paid services, or otherwise interact with Csong.ai. This may include:
- Name
- Email address
- Account credentials or authentication-related details
- Billing name
- Payment-related details handled through our payment providers
- Customer support messages
- Communication preferences
- Any other information you choose to provide
2.2 Creative Input and Generated Content
Because Csong.ai supports song creation from text, lyrics, ideas, and images, and also offers connected tools such as Picture to Music, Lyrics Generator, Vocal Remover, Audio to MIDI, AI Music Video Generator, and Extend Music, we may process the content you submit or generate through those Csong AI tools. This may include:
- Prompts
- Lyrics
- Uploaded images
- Uploaded audio
- Uploaded music-related files
- Generated songs
- Generated outputs associated with connected tools
- Download actions
- Public sharing actions related to song links
2.3 Usage and Device Data
We may automatically collect information about how you access and use Csong.ai, including:
- IP address
- Browser type and version
- Operating system
- Device identifiers
- Referral URLs
- Pages visited
- Time spent on pages
- Click behavior
- Session activity
- Crash or performance logs
- General location information inferred from IP address
2.4 Cookies and Similar Technologies
We may use cookies, local storage, pixels, analytics tools, and similar technologies to remember your preferences, keep you signed in, understand how users interact with the platform, and improve the performance and functionality of Csong.ai.
3. How We Use Information
We may use the information we collect to:
- Provide, operate, maintain, and improve Csong.ai
- Create and deliver generated music and related outputs
- Process subscriptions, billing, and account activity
- Authenticate users and secure accounts
- Provide customer support
- Respond to inquiries and messages
- Personalize the user experience
- Monitor platform performance and reliability
- Understand usage trends
- Prevent fraud, abuse, misuse, or policy violations
- Enforce our Terms, licenses, and platform rules
- Communicate product updates, support notices, and service information
- Comply with legal obligations
4. How We Share Information
We do not share personal information broadly or casually. We may share information only in the following situations:
4.1 Service Providers
We may share information with vendors and service providers that help us operate Csong.ai, such as payment processors, hosting providers, analytics services, email communication services, storage providers, customer support systems, and security providers.
4.2 Legal Requirements
We may disclose information where required to comply with law, legal process, government request, court order, or valid regulatory obligation.
4.3 Protection of Rights
We may share information if we believe it is reasonably necessary to protect the rights, safety, security, or property of Csong.ai, our users, or others, including in connection with fraud prevention, platform abuse, or enforcement matters.
4.4 Business Transfers
If Csong.ai is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that process, subject to applicable law.
4.5 Public Sharing Chosen by You
If you choose to use public song links or other public sharing features, the content you choose to make public may be visible to other users or third parties. Csong.ai publicly describes support for public song links, so users should understand that intentionally shared content may become accessible beyond their private account environment.
5. Payment Information
Csong.ai may offer subscriptions and other paid services. Payment information is typically processed by third-party payment providers rather than stored in full directly by us. We may receive limited transaction-related details such as billing status, payment confirmation, subscription tier, renewal information, or partial payment metadata needed to operate the service.
6. Cookies, Analytics, and Tracking
Csong.ai may use cookies and similar technologies to:
- Remember your login state
- Store preferences
- Analyze traffic and feature usage
- Understand how users navigate the site
- Improve site speed, reliability, and usability
- Measure product performance
- Support fraud detection and security controls
You may be able to control some cookie settings through your browser or device settings, though disabling cookies may affect parts of the Csong.ai experience.
7. Data Retention
We retain information for as long as reasonably necessary to provide the services, maintain legitimate business records, resolve disputes, enforce agreements, comply with legal obligations, and support platform integrity.
Retention periods may vary depending on the type of information, including account records, billing records, support communications, prompts, uploads, generated outputs, or technical logs.
8. Your Rights and Choices
Depending on where you live and subject to applicable law, you may have rights to:
- Access certain personal information
- Correct inaccurate information
- Request deletion of certain information
- Object to or limit certain uses
- Withdraw consent where consent is the legal basis
- Opt out of certain marketing communications
- Request a copy of certain data
You may also update some account information directly through your account settings, if available.
9. User Content and Sensitive Information
Because Csong.ai allows users to submit prompts, lyrics, ideas, images, audio, and related creative materials, users should avoid submitting highly sensitive personal information unless they are comfortable with that information being processed as part of the service.
A helpful reminder: do not unnecessarily include private financial details, government ID numbers, passwords, medical information, or other sensitive personal data inside prompts, lyrics, uploads, or support messages on Csong AI unless absolutely necessary and appropriate.
10. Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no online system or storage method can be guaranteed to be completely secure.
Users should also help protect their information by using strong passwords, safeguarding account access, and avoiding suspicious links or phishing attempts.
11. Children's Privacy
Csong.ai is not intended for children under 13, and we do not knowingly collect personal information from children under 13 without appropriate legal basis or parental authorization where required by law. If you believe that a child under 13 has provided personal information to Csong.ai, please contact us so we can review and take appropriate action.
12. International Users
Csong.ai may be accessed from countries outside the United States. If you use the platform from another jurisdiction, you understand that your information may be transferred to, stored in, and processed in countries where data protection laws may differ from those in your home country.
13. Commercial License Scope
Csong.ai offers a commercial license that works alongside its account-based subscription model. To make scope and eligibility clear for creators and businesses using Csong AI:
Global Scope, Annual Members Only
Eligibility: The Csong.ai commercial license is available only to active annual members. Monthly plans, free users, and trial accounts are not eligible for individual commercial licensing on Csong AI generated songs.
Territorial scope: For eligible completed songs created during an active annual Csong membership, the individual commercial license applies worldwide, meaning it covers use across all countries and regions, subject to applicable law and the Csong.ai Terms.
Post-expiration: Songs that already received an individual commercial license during an active annual Csong membership keep that issued license for those specific completed tracks. New songs created after an annual plan expires are not automatically covered.
This section is included in the Privacy Policy only to clarify data context around licensing records we may retain (such as which account generated which licensed track). For full commercial license terms, please refer to the Csong.ai Terms of Service.
14. Third-Party Links and Services
Csong.ai may include links to third-party services, embedded tools, payment providers, or external platforms. This Privacy Policy does not apply to the privacy practices of third parties, and we encourage you to review their policies separately.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may post the revised version on this page and update the effective date. Continued use of Csong.ai after an updated Privacy Policy becomes effective means that the updated version will apply to your use of the platform.
16. Contact Us
If you have questions about this Privacy Policy or your privacy rights at Csong.ai, please contact us using the details below.